Privacy Policy

Joy Street Counseling Last updated: 7/7/2026

Our Commitment to Your Privacy

Joy Street Counseling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you submit to us through our website, forms, email, or other communications.

We do not sell, rent, or trade any information you submit to us, under any circumstances.

Information We Collect

We may collect information you voluntarily provide to us, including:

Name and contact information (email address, phone number, mailing address)
Information submitted through contact forms, intake forms, or appointment requests
Communications you send us via email, phone, or our website
Payment or billing information, where applicable

How We Use Your Information

We use the information you provide only to:

Respond to your inquiries and requests
Schedule and manage appointments
Provide counseling services to our clients
Communicate with you about your care or our services
Meet our legal, ethical, and professional obligation

We Do Not Sell or Share Your Information

We do not sell, rent, lease, or otherwise give away any personal information you submit to us to third parties for marketing or any other commercial purpose. Your information stays with us.

We may share information only in the following limited circumstances:

With your consent — when you explicitly authorize us to share information (e.g., coordinating care with another provider)
Service providers — trusted vendors who help us operate (e.g., a secure practice management or scheduling platform), who are bound by confidentiality obligations and only use your information to perform services on our behalf
Legal requirements — when required by law, court order, or to prevent harm, consistent with applicable legal and ethical mandates for licensed counselors

Client Health Information

If you are a client of Joy Street Counseling, information related to your care is also protected under applicable health privacy laws (such as HIPAA, if applicable), which are addressed in a separate Notice of Privacy Practices provided to clients.

Data Security

We take reasonable administrative, technical, and physical measures to protect the information you provide from unauthorized access, disclosure, or misuse.

Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this policy, or as required by law or professional/ethical standards.

Your Rights

You may contact us at any time to ask what information we have on file, request corrections, or request deletion of non-clinical information, subject to any legal or professional record-keeping requirements.

Cookies and Website Data

[Include this section if your website uses cookies or analytics tools, e.g., Google Analytics. Describe what is collected and how it's used, or remove this section if not applicable.]

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Joy Street Counseling - info@joystreetcc.com